It is astonishing the difference in customer service between Verizon and DirecTV. Lately we have been the victims of all sorts of technology failures: we have poor cell reception in our house; the DirecTV connection in our living room stopped working; my primary desktop PC is dying a slow death; and of course our Internet connection has been both slow and intermittent. The tech that came by yesterday was able to diagnose what was wrong with the DirecTV connection in our living room pretty quickly based on what I told him about the differences in signal strength between the two boxes. Imagine that. He actually listened to what I was saying. So he quickly found and fixed the problem (the jack in the wall had gone bad) and now we (meaning Kelly especially) can watch TV in the living room again.
Of course, the Internet connectivity problem continues to plague us.