The customer is not always right

One of the greatest disservices ever done to workers in this country was the introduction of the phrase, “The customer is always right.”  The credit for that tidbit of wisdom goes to Stanley Marcus of retailer Neiman Marcus.  Thanks, Stanley.

The customer is NOT always right.  Anyone who has ever worked in retail, food service, or front line customer service of any kind can tell you that.  In our society comprised of increasingly entitled, unintelligent, lazy, self-centered, and generally ignorant people, giving them something so blatantly easy, so totally pandering to grab onto as “The customer is always right” has done nothing but harm.

That has never been more obvious than in the last few days when the vine video in this article, if you can call a 6 second loop a video, went viral.

Continue reading “The customer is not always right”

Advertisements