Today we lost our Internet connection yet again. It was off for at least nine hours until I got on the phone late this afternoon and managed to get them to fix it. I did not get any explanation worth a damn as to why it was no longer reliable, and I knew that it would go out yet again. So earlier tonight I tried using the online tech help assistance chat thingie since a few people had said they had better luck with that than on the phone. And the online tech apparently did not hear a damn thing I said. I am so not shocked. I tried to explain that the problem wasn’t that I didn’t have an Internet connection right that second, but that it was intermittent. Of all the techs we have dealt with, in person or on the phone or online, we have had only one who actually understood that. And so this time I tried to explain, and even let the tech connect to me remotely. Her response was to essentially play with my wireless connection. She disconnected it and then reconnected it, and was like “yay, your problem is solved!” Um, no, it wasn’t. I tried to say that it was only a matter of time until I lost my connection again, and it was like I was speaking a language she couldn’t understand. Like say, English. I thanked her for her time and then disconnected her. And so for a little while longer we had Internet access.
And then the Internet went out again for another three hours. It came back on within the past half hour.
Time to switch. And I am still so angry I am thinking about asking for a refund.